Welcome to SAFE

SAFE is the ultimate integrated tool for designing reinforced and post-tensioned concrete floor and foundation systems. Although its name is unchanged, this completely new SAFE is enhanced and improved in every aspect. This topic briefly describes some of the new features in the program and directs you to manuals and technical support to help you get started using the program.

If You Are Upgrading

If you are upgrading from a previous version of SAFE, be aware that there are a number of significant changes in the program, particularly:

New Features

The following list identifies some of the enhancements made to the program:

About the Manuals

SAFE comes with three introductory manuals bound into one volume (see Help menu > Documentation command, Manuals subdirectory):

It is strongly recommended that you read these manuals and work the tutorial before attempting to use SAFE.

Additional information can be found in the on-line Help facility available within SAFE, and in the other manuals supplied with the program. These documents are available in Adobe Acrobat PDF format on the SAFE CD, and can also be accessed from within the program using the Help menu. They include:

Technical Support

Free technical support is available from Computers and Structures, Inc. (CSI) or your dealer via phone and e-mail for 90 days after the software has been purchased. After 90 days, priority technical support is available only to those with a yearly Support, Upgrade and Maintenance plan (SUM). Customers who do not have a current SUM subscription can obtain technical support, but via e-mail only and at the non-priority level. Please contact CSI or your dealer to inquire about purchasing a yearly SUM subscription.

For SUM subscribers in North America, priority phone support is available via a toll call between 8:30 A.M. and 5:00 P.M., Pacific Time, Monday through Friday, excluding holidays, at (510) 649-2200. When you call, please be at your computer and provide your customer number (if known) and incident number (if previously assigned).

Online support is available as follows:

If you are experiencing problems using the software:

If you cannot find a solution, contact CSI as described above. When you send an e-mail, include the following information along with your model and data files: